FAQ – Hustler Canvas

FAQ

ORDERING

  • What are our payment options?

You can pay with a credit or debit card (VISA, MasterCard, AMEX). You can also use PayPal.

 

  • Will I benefit from buying in bulk?

You absolutely will. That’s if you want to purchase 7+ pieces.

Feel free to contact us with any questions you have about bulk pricing at support@hustlercanvas.com.

 

  • What should I do if I accidentally enter the wrong contact info (email, name, address)?

You should contact us ASAP so we can promptly change the information in our system.

 

  • What if I’m not paying in USD? Do exchange rates apply?

If you’re using a payment method based in a different currency, then your final total will be converted according to the daily exchange rate on the date that the order is processed.

 

  • Should I be concerned about my security?

You’ll have nothing to worry about. Hustlercanvas abides by the highest standards in the industry when it comes to protecting your data. We use SSL (Secure Socket Layer) technology to encrypt all of your personal information. SSL is widely used for payment processing online.

 

  • What can I expect in terms of customs and taxes? (USA)

If you’re ordering from the USA, then you won’t have to worry about customs and taxes.

 

  • What can I expect in terms of customs and taxes? (International)

If you’re ordering internationally, then you will need to contact your local customs office. It’s possible that you will be charged extra for import taxes, duties, and other related fees. Hustlercanvas does not cover these extra charges. It will be your responsibility to research this information with the customs department of your country.

 

  • Will I have a chance to be a part of an affiliate program?

Yes you will. You’ll have a chance to earn 15% of every sale. If you have any questions about our affiliate program, feel free to contact us at support@hustlercanvas.com.

 

SHIPPING

  • Can I have my order shipped internationally?

You absolutely can. Our company ships worldwide. Our checkout process will guide you through everything you need in order for a successful shipment.

 

  • When can I expect to receive my shipment?

Our products are in high demand, and we ask for your utmost patience when awaiting your delivery. You can expect your shipment to arrive in the USA between 5-9 business days. If you’re awaiting an international shipment, your wait will be between 3-4 weeks.

 

  • What if my order doesn’t arrive within those time frames?

If this is the case, then please contact us immediately at support@hustlercanvas.com. Keeping you satisfied is our ultimate goal. We guarantee delivery and will work promptly to back that up.

 

  • When will my order begin shipping?

You can typically expect shipment to begin on the same day as the purchase. We will do everything in our power to get your amazing product to you ASAP.

 

DELIVERY

  • What carrier will be delivering my product?

Our products will be shipped to you through USPS and FedEx.

 

  • What if my shipment is missing items?

If so, then please contact us immediately so we can serve you in the best way possible.

 

RETURNS

  • How can I return an item?

You will need to contact us within 30 days of the arrival of your product. We’ll need your order number and the reason for returning the item. Once our customer service team approves the return, they will send further instructions.

 

  • Will I have to pay for the shipping on my returns?

Yes, shipping costs will be your responsibility.

 

  • What if my products are damaged, defective, or incorrect?

You will need to contact us within 7 days of receiving your order. Please be sure to include the order number, pictures of the products, and any other related references. We’re going to do everything in our power to correct the situation.

 

  • How long will the return process take?

There’s no set-in-stone time. Just be sure to contact us within 30 days of your delivery. Our customer service team will need time to review your request and send further instructions.